Terms of Use

Welcome to kidspacemuseum.org. Access to and use of the website, ticket purchases and museum visits, membership purchases, participation in Kidspace camps and programming, and donations to the museum (collectively, our “Services”), are subject to the following terms and conditions.

PLEASE READ THESE TERMS CAREFULLY AS YOUR ACCESS AND USE OF THE SITE AND OUR SERVICES CONSTITUTES AGREEMENT TO ALL TERMS, CONDITIONS AND NOTICES CONTAINED OR REFERENCED HEREIN. IF AT ANY TIME YOU CHOOSE NOT TO ACCEPT THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT USE THIS SITE OR OUR SERVICES. KIDSPACE CHILDREN’S MUSEUM RESERVES THE RIGHT TO MODIFY THESE TERMS AT ANY TIME. YOU SHOULD CHECK THESE TERMS AND CONDITIONS PERIODICALLY FOR CHANGES.

Tickets and Admission

There is an inherent risk of COVID-19 exposure in public places where people are present.

COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and people with underlying medical conditions are especially vulnerable.

By visiting Kidspace, you and your party acknowledge and voluntarily assume all risks related to exposure to COVID-19.


General Liability Waiver

By visiting Kidspace you agree to release, waive, discharge, and covenant not to sue Kidspace Children’s Museum (Kidspace) or its affiliated entities, directors, board members, employees, staff, members, volunteers, vendors, agents, representatives, attorneys, predecessors, successors and assigns (collectively, “Releasees”) from any and all liability for any loss or damage, and any claim or demands, for any and all injuries incurred while visiting Kidspace or participating in any Kidspace activity, whether or not caused by the negligence of the Releasees. You further agree to indemnify and hold harmless Kidspace and the Releasees against any and all claims, causes of action or lawsuits, for liability, damages, compensation or otherwise brought by you or anyone on your behalf, including any attorneys’ fees or related costs or medical bills or costs which may arise related to your visit to Kidspace or participation in any Kidspace activity.


Ticket Purchases and Reservations

  • Museum admission is non-refundable and non-transferable.
  • All guests, including members, must have an advanced timed ticket to enter the museum. Members may reserve their tickets by signing into our ticketing system (https://secure.kidspacemuseum.org) with their Member ID number and last name.
  • Capacity is limited. To allow as many families to visit as possible, we ask that guests reserve only tickets they plan to use.
  • Future ticket dates will be added on a rolling basis.
  • We cannot accept walk-up visits at this time. All tickets must be reserved online in advance.
  • To assist us in staggering guest admission, please arrive on time for your reservation.
  • All guests in a party must be present at the time of their Kidspace admittance.
  • In order to manage our capacity in compliance with health department orders, there is no re-entry once guests have exited the museum.
  • If you need to reschedule your visit due to illness, please email billing@kidspacemuseum.org, and we will be happy to rebook you.
  • Kidspace reserves the right to close select exhibits and/or areas of the museum campus for any reason, including inclement weather, without providing refunds or discounts.
  • For the safety of all, guests who disregard safety rules may be asked to leave Kidspace without refund.
  • Should Kidspace be forced to close by a Health Department or other governmental order, refunds will be issued for advance tickets reserved for the affected days.
  • The museum does not accept expired coupons or passes.
  • Promotional coupons or vouchers must be printed or in their original form for redemption, copies will not be accepted.
  • Discount prices and coupons cannot be combined.
  • Kidspace is not responsible for third-party sites hosting outdated information about the facility and will not accept discounts published without the museum’s permission.

Important Reopening Information

  • As part of our phased reopening, indoor galleries remain temporarily closed. Certain exhibits, programming, or activities may be modified, unavailable, or may have reduced capacity.
  • In accordance with governmental health orders, physical distancing and face coverings are required to help reduce the spread of COVID-19.
  • Los Angeles County, the City of Pasadena, and Kidspace strongly encourage people with pre-existing health conditions to remain at home and postpone their visit until the risks of COVID-19 have subsided.
  • Although our café food service is suspended, you may eat with your own household in designated areas only.
  • Drinking fountains have been deactivated or replaced by bottle fillers. Bottled water is also available for purchase.
  • Kidspace is temporarily a cashless facility. We welcome touchless debit, credit, and tap-to-pay transactions.
  • The Arroyo Adventure stream will be open. However, per Pasadena Health Department guidance, Splash Dance Fountains will be temporarily closed.
  • Lockers are not currently available.

COVID-19 Policies

Due to the unprecedented nature of the COVID-19 pandemic, Kidspace operations and policies have been modified and will be updated as needed to comply with the latest health guidance. To that end, these policies may change after your ticket reservation is made. Your visit will be governed by the policies in place at the time of your admission.

For the safety of all, guests who disregard safety rules may be asked to leave Kidspace campus without refund.

  • Visitors must self-screen for COVID-19 exposure and symptoms before entering the museum. Stay home if you are ill. Symptoms may include fever 100ºF or above, cough, shortness of breath or difficulty breathing, fatigue, sore throat, chills, headache, muscle or body aches, a new loss of taste or smell, congestion or runny nose, nausea, vomiting, or diarrhea. If you need to reschedule your visit due to illness, please email billing@kidspacemuseum.org, and we will be happy to rebook you.
  • Face coverings are required to be properly worn over the nose and mouth by all staff and guests age two and up, including those who have received a COVID-19 vaccine, except when eating or drinking in designated areas. Bandanas, neck gaiters, or masks with exhalation valves or holes are not acceptable face coverings.
  • All guests must maintain six feet of physical distance with other guests and staff. Groups of six or fewer people from the same household may remain together. Children must stay with their guardians at all times.
  • Wash or sanitize your hands frequently.
  • Portions of the campus are designated for one-way traffic. For everyone’s safety, we ask all guests to please follow signage and staff instructions.
  • Eating and drinking is permitted in designated areas only and with members of a single household only.

Kidspace Campus Rules

  • Kidspace Children’s Museum reserves the right to refuse service and/or access, onsite and online, to any individuals disregarding Kidspace policies or disrespectful of Kidspace guests, staff, exhibits or property.
  • No alcohol, smoking, tobacco, or cannabis products of any kind are permitted on the museum campus or in Brookside Park per City of Pasadena regulations. Use of electronic cigarettes is not permitted at Kidspace.
  • Firearms, knives, or weapons of any kind are prohibited.
  • Shoes must be worn in all areas of the museum, including water areas, except the Early Childhood Learning Center where socks are required.
  • Kidspace staff or authorized representatives may photograph or otherwise record the image and/or voice of guests and use the same for any purpose without compensation.
  • The Kidspace campus is monitored by security cameras.
  • Kidspace is not responsible for loss or damage of belongings or property.
  • We reserve the right to prohibit any guest activity that we determine may be harmful or disruptive at any time.

Code of Conduct

Kidspace Children’s Museum focuses on informal learning for children, their families, and caregivers. We provide a safe and welcoming space for staff and guests to play and learn together. We expect our staff, volunteers, vendors, and guests to act with responsibility and integrity during their time here at the museum, and to contribute to building a space where everyone is invited to play.

We ask our visitors to agree to the following code of conduct:

  • Be kind – Share the space by being respectful and courteous to others around you. Please do not touch or verbally reprimand a child from another family.
  • Watch your children – Provide adult supervision to your children at all times during your visit.
  • Treat things well – Use equipment and exhibits safely and appropriately so that all Kidspace guests can enjoy them.
  • Assume good intentions – Model positive behaviors and understand that sometimes another child’s play may unintentionally interfere with your child’s play.
  • We are here to help! – Contact Kidspace staff immediately with any questions, needs, or concerns.

Membership

Membership Purchases

  • Kidspace Memberships are non-transferable and non-refundable.
  • Memberships run for the duration of the membership period specified and begin the day they are purchased. Museum closures or holidays will not extend the duration of memberships.
  • Because 100% of membership dues pay for member benefits and privileges, Kidspace memberships are not tax deductible, except for the Family Plus level.
  • Kidspace Memberships provide admission for up to four members of one household daily, excluding the Duo level, which allows for two admissions daily. Additional family members can be added for $25 per person, but that does not change the number of designated adults on the Membership.
  • Family Mini, Family and Family Plus levels may have a total of three designated adults who may use the Membership to bring the children of the household.
  • Memberships are for families living within the same household only and may not be shared between households.
  • Expiration dates cannot be extended, put on hold, or set for a future date.
  • Fees and benefits are subject to change without notice.
  • Kidspace Gift Memberships are non-refundable. Once activated, Gift Memberships are non-transferable.
  • Gift Memberships begin when first activated by the recipient.
  • Kidspace Children’s Museum reserves the right to refuse service and/or access, onsite and online, to any individuals that disregard Kidspace policies or are disrespectful of Kidspace guests, staff, exhibits, or property. Memberships may be revoked at any time for violation of Kidspace policies.
  • Please submit a request for any changes to your account via email to membership@kidspacemuseum.org. Same day requests cannot be accommodated.

Member Admission Policies

  • Admission to the museum has changed for members and the general public to accommodate advanced timed ticket reservations.
  • Museum admission is non-refundable and non-transferable.
  • All guests, including members, must have an advanced timed ticket to enter the museum. Members may reserve their tickets by signing into our ticketing system (https://secure.kidspacemuseum.org) with their Member ID number and last name.
  • Capacity is limited. Member and general public reservations are limited to one visit per household per week.
  • Tickets will be available online two weeks in advance.
  • We cannot accept walk-up visits at this time. All tickets must be reserved online in advance.
  • To assist us in staggering guest admission, please arrive on time for your reservation.
  • All guests in a party must be present at the time of their Kidspace admittance.
  • In order to manage our capacity in compliance with health department orders, there is no re-entry once guests have exited the museum.
  • Valid ID is always required when using your membership, and the primary adult(s) must check-in for admission on each visit with all family members and guests.
  • Please check our website for closure days, adjusted hours of operation for special events, and accommodations for Rose Bowl events. You can find more information on operating hours, holidays and closures at https://kidspacemuseum.org/visit.

Membership Upgrades & Renewals

  • Kidspace memberships may be upgraded at any time before the membership expires.
  • Members will pay the difference in the price to upgrade.
  • Memberships may not be downgraded to a lower membership level.
  • Members receive a 15% discount on membership renewals when purchased on or before their membership’s expiration date.
  • Renewal discounts cannot be applied towards membership upgrades.

Reciprocal Program Policies – Family and Family Plus Members Only

The Association of Children’s Museums (ACM) Reciprocal Network is a voluntary network of ACM member museums that reciprocate discounted admission to one another’s members that hold premium family memberships. Present your valid museum membership card with the Reciprocal Network logo at any of the 200 participating museums to receive 50% off general admission for up to six (6) people including the cardholder. For a list of participating museums, please visit www.childrensmuseums.org.

  • The Association of Science Technology Centers (ASTC) Travel Passport Program is valid at participating ASTC reciprocal Science Centers and Museums, for up to four (4) guests.
  • The Science Center or Museum must be located at least 90 miles away from the member museum (Kidspace Children’s Museum), as well as the member’s residence, (distance based on linear radius, not driving distance).
  • A valid and current ID, and Membership Card from the participating Museum are required for entry into Kidspace.
  • Verify participation, as well as any exclusions with the Science Center or Museum you would like to visit ahead of time.
  • Please visit www.astc.org/passport for a current list of participating venues.
  • ASTC and ACM reciprocal benefits cannot be combined together or with other coupons for admission into Kidspace; only one reciprocal admission benefit will be applied towards admission per visit. Valid ID and current membership card must be presented for entry. These benefits are only valid during regular operating hours, not valid for after-hours special events or special exhibitions.

Camps

Camp COVID-19 Safety

Kidspace camps have been designed to be safety-first and follow all Pasadena, county, state, and CDC guidance, including, but not limited to the following:

  • Campers are grouped in small, stable learning cohorts with the same staff assigned throughout camp.
  • Activities are designed to maintain social distancing.
  • Face coverings are required to be properly worn by all campers, staff, and parents/guardians.
  • Handwashing will be readily accessible and planned into camp activities.
  • To protect the health of campers and staff, parents and guardians will not be allowed on campus. Pick up and drop off will take place outside of museum grounds.
  • Parents and guardians must consent to have their campers screened for COVID-19 symptoms and exposure prior to admission to campus. The screenings will include questions about health and exposure risk and touchless temperature checks each day of camp. Staff will undergo the same screenings.
  • Campers or staff who show symptoms of COVID-19 will be sent home.

Camp Refund Policy

Our camp refund policy has been updated to address COVID-19.

  • Cancellations or withdrawals within ten days of a session’s start date will not be refunded.
  • If Kidspace closes a camp session to comply with government COVID-19 restrictions, prorated refunds will be available, minus an administrative fee of $75.
  • To comply with health department requirements, transfers between camp sessions cannot be accommodated.
  • Failure to comply with the Camper Code of Conduct or COVID-19 guidelines may result in withdrawal from camp without refund.
  • Kidspace reserves the right to cancel camps due to insufficient enrollment. If a camp is cancelled due to low enrollment refunds will be issued.

Camper Code of Conduct

Our camp advocates a positive guidance and discipline policy. Camp rules are established for safety and to ensure we have a common standard of behavior. On the first day of camp, Kidspace counselors will discuss camp rules will all campers. There may be moments during the course of the camp where a camper may be asked to “take a break” to give themselves a moment to reset. Any issues of behavior will be discussed with parents or guardians at pick-up time. If there are consistent behavioral issues which become disruptive for the other campers, Kidspace reserves the right to send the camper home at no refund or credit for camp payment. Please review the following code of conduct with your camper so that we can ensure a safe, positive and fun environment for all campers:

  • I will listen to the camp staff and follow their instructions.
  • I will follow all masking, social distancing, and handwashing rules.
  • I will inform camp staff if I feel unwell.
  • I will not use a cell phone or personal electronic device while at camp.
  • I will treat everyone, including myself, with respect.
  • I will respect other people’s belongings by not touching their things without permission.
  • I will use appropriate language, which does not include swear words or negative remarks.
  • I will stay with the camp and not leave my group or area.
  • I will respect the property of the camp and of Kidspace Children’s Museum.

Donations

Donation Information

  • Kidspace Children’s Museum is a 501(c)(3) nonprofit educational and cultural institution, tax ID #95-3501213.
  • Please consult your tax advisor regarding the deductibility of your donation.

Store and Gift Cards

Busy Bee Learning Store Policies

The Busy Bee Learning Store includes our on-campus gift shop and retail carts.

  • No eating or drinking is allowed in the store.
  • Please ask an Associate for help looking at an item on high shelves or inside the packaging, do not use steps, climb on displays, or open merchandise packaging.
  • Children must be accompanied by an adult in the store at all times.
  • Kidspace is temporarily a cashless facility. We welcome touchless debit, credit, and tap-to-pay transactions.

Kidspace Online Store Policies

Our online store is convenient place to find hand-selected children’s books, toys, and activities anytime. It can be found at https://store.kidspacemuseum.org.

  • Kidspace Online Store does not accept physical Kidspace Gift Cards.

Kidspace Gift Cards

  • Existing physical Kidspace Gift Cards can be used for admission, merchandise, membership, and paid-programming, but cannot be redeemed at the Café or Kidspace Online Store.
  • There is no cash back from redeemed Gift Cards.

Returns

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are not completely satisfied with your online purchase, please return it within 30 days for a refund of the merchandise price.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
  • Gift merchandise accompanied by a valid gift receipt may be returned for store credit only.
  • To start a return, you can contact us at store@kidspacemuseum.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
  • Please inspect your order upon reception and contact us immediately at store@kidspacemuseum.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Unfortunately, we cannot accept returns on clearance items or gift cards.
  • You can always contact us for any return question at store@kidspacemuseum.org.

Website Terms of Use

Site Use

By using this Site, you are deemed to have agreed to these terms and conditions of use. Kidspace Children’s Museum reserves the right to modify these terms at any time. You should check these terms and conditions periodically for changes. By using this Site after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these terms and conditions of use, please do not use this Site. All content on this Site is subject to change without notice. Kidspace Children’s Museum reserves the right, in its sole discretion, to terminate your access to all or part of this Site with or without notice. Kidspace Children’s Museum may change, suspend or discontinue all or any aspect of the Site at any time, including the availability of any feature, database, or content (including the Interactive Areas), without prior notice or liability.

Kidspace Children’s Museum reserves the right to refuse service and/or access, onsite and online, to any individuals disregarding Kidspace policies or disrespectful of Kidspace guests, staff, exhibits, or property.


Scope of Terms and Conditions

These terms and conditions apply to your use of all of the sites and services owned or operated by Kidspace Children’s Museum. These terms and conditions do not apply to your use of those sites to which the Site links.


Use of Materials Posted on this Site

Kidspace Children’s Museum’s digital assets are protected by copyright and trademark laws, and are the property of the Kidspace Children’s Museum. Digital assets are defined as content from different media (e.g., photographs, video, text, audio, Web pages, etc.) preserved in digital form.

Unless otherwise stated, you may print or download Kidspace Children’s Museum digital assets for informational, educational and other noncommercial purposes provided you include the following copyright notice adjacent to the resource, with the URL as a live link in digital environments: © Kidspace Children’s Museum

You may not reproduce, record, publish, modify or distribute any Kidspace Children’s Museum digital assets for commercial purposes without prior written consent from Kidspace Children’s Museum. High-resolution versions are available for most of the items included in Kidspace Children’s Museum digital asset catalog. Requests for commercial use of digital assets or questions as to whether a specific use is permissible or requires written consent should be sent to: media@kidspacemuseum.org. Requests by the media for use of any image should be coordinated through the Marketing Department.

Some examples of permitted use of Kidspace Children’s Museum digital assets not requiring prior written permission:

  • a handout including a Kidspace Children’s Museum activity for an educational workshop
  • a link from your website to a specific Kidspace Children’s Museum digital asset
  • as part of a resource packet that you create for your students

Some examples of restricted use, requiring prior written permission:

  • a publication containing reproductions of Kidspace Children’s Museum activities or images, to be sold or provided in exchange for a fee
  • use of Kidspace Children’s Museum images to promote a commercial program, product, event or activity, such as a science exhibition not produced by Kidspace Children’s Museum serving Kidspace Children’s Museum pages on your website

Rules of Conduct

You shall not post on this Site any Content which is libelous, defamatory, obscene, pornographic, abusive, harassing or threatening, contains viruses or other contaminating or destructive features, violates the rights of others, such as content which infringes any copyright, trademark, patent, trade secret or violates any right of privacy or publicity, or otherwise violates any applicable law.

You may not post on this Site any links to any external site. This Site may not be used by you for any commercial purpose, to distribute any advertising or solicitation of funds or goods and services or to solicit users to join competitive online services.


Links

Kidspace Children’s Museum welcomes links to the Site. Permission to create a link to the Site is not required. However, we do reserve the right to request removal of a link from any Web page we believe does not further Kidspace Children’s Museum’s mission. You may NOT enclose pages from Kidspace Children’s Museum’s Web site within a frame set on your site.

The Site may provide links and pointers to Internet sites maintained by others. Kidspace Children’s Museum is not responsible for the availability of any other site to which this Site links. Nor does Kidspace Children’s Museum endorse or take responsibility for the content, advertising, products or other materials made available through any other site. Under no circumstances shall Kidspace Children’s Museum be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site.


Submissions

Kidspace Children’s Museum is not responsible for material appearing on any message board, chat room, or similar interactive service appearing on the Site, except for material signed by an identified representative of the Kidspace Children’s Museum. Kidspace Children’s Museum is not responsible for screening material posted by users for libel, obscenity, invasion of privacy, copyright or trademark infringement, accuracy, or for any other reason. We do, however, retain the right to modify or remove messages or other material that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, stale, or otherwise unacceptable. We also reserve the right to edit materials for any other reason. Whether or not we modify or remove such material, users remain solely responsible for the content of their own messages or postings.

By submitting content to the Site, you give (or warrant that the owner of such rights has expressly granted) Kidspace Children’s Museum the nonexclusive right to use your questions, comments, and postings, in their original or edited form, in television programs, books, articles, commentaries, or in any other medium now known or later developed. You are not entitled to any compensation for such use.

Any messages sent to Kidspace Children’s Museum will be treated as nonproprietary and non-confidential and will become the property of Kidspace Children’s Museum where it may or may not be used for any purpose.


Security

Violations of system or network security are prohibited and may result in criminal and/or civil liability. Kidspace Children’s Museum will investigate incidents involving such violations and may involve and cooperate with law enforcement if a criminal violation is suspected. Complaints regarding suspected illegal use or network security should be sent to media@kidspacemuseum.org.


Disclaimers

THE SERVICES AND MATERIALS ON THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. WE DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NEITHER KIDSPACE CHILDREN’S MUSEUM NOR ANY OF ITS RESPECTIVE LICENSORS OR SUPPLIERS WARRANT THAT ANY FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

NEITHER KIDSPACE CHILDREN’S MUSEUM NOR ANY OF ITS RESPECTIVE LICENSORS OR SUPPLIERS WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THE SITE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT KIDSPACE CHILDREN’S MUSEUM OR ANY OF ITS AFFILIATED COMPANIES OR ANY OF ITS RESPECTIVE LICENSORS OR SUPPLIERS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.


Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, WILL THE KIDSPACE CHILDREN’S MUSEUM OR ANY OF ITS RESPECTIVE LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


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