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General Questions

Camp Questions

Parties and Rentals

General Questions

What age children is Kidspace for?

The programs and exhibits at Kidspace are designed for families with children ages 10 and under.


May I drop off my kids at the museum?

No. Kidspace requires that children be accompanied by an adult at all times while at the museum. Programming and exhibits encourages adult-child interaction and a dual learning experience.


May adults come to the museum without kids?

No. For the safety of all guests, adults without accompanying children will not be admitted. Please arrange for your entire party to be present at admission before entering the museum.


May I bring my dog to the museum?

Dogs and other pets are not permitted inside Kidspace, with the exception of service dogs specially trained to assist disabled persons.


May I smoke at the museum?

No. Use of electronic cigarettes, tobacco products, cannabis products, or any illegal substance is prohibited at Kidspace. Smoking is not permitted anywhere in Brookside park (Pasadena city ordinance, PMC 8.78.051).


May I bike to Kidspace?

If you and your family ride bikes to Kidspace, there are bike racks within Brookside Park adjacent to the museum. There are no racks or bike storage within the Kidspace facility. Please note that park bike racks require your own bike locks.


Where may I nurse my child?

As an institution that values children and mothers, you are welcome to nurse wherever you feel comfortable.


May I take photos at the museum?

Yes, you are welcome to take as many photos of your family’s experience at the museum as you would like. If you post on social media, remember to tag @KidspaceMuseum. If you are interested in taking photos for a publication, please contact media@kidspacemuseum.org.


Who can I speak with about donating items or animals to the museum?

Any requests to donate animals to the museum must be approved by our Programs Department, programs@kidspacemuseum.org.


Are there any other options for visiting the museum at a reduced rate?

Kidspace Family Memberships are a great option. Memberships start at $125 and include unlimited FREE admission. Visit the Kidspace Membership for more information. See also the Hours & Admission page to view discounts for EBT card holders, seniors, and military.


I’m running late. Will I still be able to enter with my timed ticket?

Yes, there is a 30-minute grace period to redeem your tickets.

 

Camp Questions

How safe are camps?

Kidspace camps are safety-first and follow all Pasadena, county, state, and CDC health guidances. To maintain the health and safety of all our campers and camp counselors:

  • Masks are strongly recommended indoors.
  • Handwashing is readily accessible and planned into camp activities.
  • Kidspace requests that parents and guardians screen their children for symptoms of illness prior to admission to campus.
  • Campers or staff who show symptoms of a communicable illness will be sent home.

May parents visit camp?

As much as we would like to have you, no. To protect the health of campers and staff, parents and guardians will not be allowed on campus. Pick up and drop off will take place outside of museum grounds.


Is there member pricing for camps?

Yes. Members receive a $25 discount on all camps and access to pre-sale opportunities when camp registration is opened.


Will camp scholarships be offered?

Scholarships are offered through select partner nonprofits only.


Will aftercare be offered?

Yes. We offer extended care from 3:00 pm to 5:00 pm for an additional fee.


What if I have more questions about camps?

We would be happy to help. Please email camps@kidspacemuseum.org.

Click to learn more about Kidspace Camps!

 

Parties and Rentals

What areas do you have available for our event?

Kidspace currently offers the Celebration Center located indoors next to Bean Sprouts Café, two Party Hat Tents in Physics Forest Tent, and Pepper Tree Terrace at the top of Arroyo Adventure during operating hours. For after-hours rentals, please inquire.

Outdoors

Giant Party Hat Tent
Guest Total: 50 (Parties must include at least 1 adult for every 5 children.)
$1500 for a two-hour rental

Double Giant Party Hat Tent
Guest Total: 100 (Parties must include at least 1 adult for every 5 children.)
$2800 for a two-hour rental

Pepper Tree Terrace
Guest Total: 20 (Parties must include at least 1 adult for every 5 children.)
It may be a challenge for some guests to reach this hilltop location.
$750 for a two-hour rental

Indoors

Celebration Center
Guest Total: 50 (Parties must include at least 1 adult for every 5 children.)
$1500 for a two-hour rental


What is included in the event rental fee?

  • Exclusive use of a furnished party space for two hours plus setup and takedown time
  • Kidspace admission for your event guests on the day of the party
  • A Kidspace party specialist to assist you in finalizing the details of your event
  • 45-minute load-in prior to event and 45-minute load-out post event
  • Day-of support from Kidspace staff to ensure your party runs smoothly

Do you offer any entertainment or add-ons?

Not at this time. You and your guests have all of Kidspace to enjoy for the full day. If you’re looking for something more, your party specialist can assist you in selecting from a list of third-party entertainers, from musicians to bubble scientists, who have already cleared our campus insurance requirements.


Can you accommodate guests with mobility challenges?

Absolutely. Celebration Center is adjacent to the museum entrance, and paved access makes it easy for everyone to enjoy. Giant Party Hat Tents can be reached by level, mulched trails. At this time, Pepper Tree Terrace is not suitable for guests with mobility challenges. A Kidspace Party Specialist will be happy to offer the best alternatives for your situation.


Does Kidspace offer catering for my party?

Yes, Kidspace is happy to recommend Bean Sprouts as our preferred caterer. Bean Sprouts offers a variety of family favorites, from pizza to salads and quesadillas. View their menu here.


Can I choose another caterer?

Yes, however food preparation is not permitted on campus during operating hours. You may wish to consider hosting your private event outside of Kidspace’s normal open hours if you would like to have food preparation on-site during your event.


Can I bring in or order my own food?

Yes, you are more than welcome to order your own food or have it delivered to Kidspace for your party. However, Kidspace does not offer a freezer, refrigeration, or food storage for outside food. All deliveries MUST be accepted and received by the party host. Kidspace is not responsible for any purchased goods or deliveries.

Glass containers, BBQs, gel fuel, alcohol, and open flame warmers are not allowed on site during operating hours.


Do you provide ice?

If you select party catering from Bean Sprouts, they can supply ice for your party. If you are not ordering from Bean Sprouts, you will need to bring in your own ice. We can provide a tub for ice and drinks upon request. Please let your Kidspace party specialist know prior to your event.


Can we serve alcohol at our event?

Alcohol is not permitted at Kidspace during regular operating hours. If you would like to have alcohol service at your party, please consider an after-hours facility rental. Alcohol at after-hours events must be served by a permitted vendor.


Can I use my own party planner, photographer, or entertainer?

Yes, however all outside vendors, including photographers, party planners, entertainers, caterers, etc., must first be approved by Kidspace. Before you hire an outside vendor, please speak with your Kidspace Party Specialist to review the vendor approval process. Please allow a minimum of fifteen days for Kidspace to review your request.


Does Kidspace help with set-up and clean up?

Kidspace Staff will help you bring your supplies to your party space and assist with decoration. However, please be mindful of the limited set-up and clean-up time. At the end of the party, Kidspace will handle clean-up of the party space and assist you in packing your items. Kidspace staff are not permitted to handle food for guests.


Some of my guests are members of Kidspace. Are they still included in the guest count?

Yes, members are included in your guest count. Kidspace parties and private events are considered separate experiences from the daily programs available during a regular visit.


At what age are kids included in the guest count?

Any child aged 12 months and older will be counted as a guest at a party. Infants under 12 months will not be counted.


Do Kidspace members receive a discount on their party?

Kidspace members at the Pioneer or higher level receive a discount on parties. All Kidspace members receive discounts guest admission, in our Museum Store, and on camps and classes.


Is seating provided?

Yes. All of our party spaces are furnished with tables for adults and kids and have a place to display a cake or collect gifts.


Can we bring our own paper goods or tablecloths?

Yes. Feel free to bring any party goods or disposable items, including table covers, utensils, plates, and cups, you feel you might need. If you prefer, Kidspace offers party goods for an additional charge. Your party specialist can help you review your options.


Can we bring in our own decorations or toys?

Yes, you are welcome to bring in decorations, with some limitations:

  • There are 45-minutes to set up time before each party.
  • Minor signage may be taped to walls but must be done so with paint-safe tape.
  • Furniture, large props, large balloon arches, and other oversize items are not permitted, and walkways may not be blocked.
  • Play items such as Nerf guns, water guns, Frisbees, pretend swords, and beach balls are not permitted.
  • Please consult with your Kidspace party specialist about any additional play items or décor you wish to bring to confirm they are acceptable.

How early can I come to Kidspace to set up for my party?

You are welcome to come forty-five minutes before your party start time to set up.


Do I have to clean up after my party?

We ask that you remove any party décor you bring in. Kidspace staff will clean the party space and remove trash. You will have thirty minutes after your party for clean-up.

Note: Parties include forty-five minutes to set up, two hours of event time, and forty-five minutes to clean up and exit the party space. To ensure all parties run smoothly, we cannot extend your party time. Running over your allotted time will result in an overage charge.


What happens if my guests arrive early?

Your package includes admission for all your guests, up to the agreed party capacity. They are welcome to arrive early and stay until closing. However, Kidspace cannot be responsible for identifying guests on your list if you are not present.


Can we stay at Kidspace after our event is over?

Absolutely. All party guests are welcome to enjoy the museum for the whole day.


Can we bring a piñata?

No. Due to safety concerns, piñatas are not permitted at parties. Please see our special add ons!


Can we bring balloons?

Yes, balloons are permitted, but they must be weighted. Balloon arches, or large towers are not permitted.


When is payment collected?

Payment is collected in full at the time of reservation via our online payment system. We accept credit, debit, Apple Pay, and Google Pay. Reservations are not completed until payment is received.


Is there a contract to sign?

Yes. Once your payment is received, we will email you a link to an online agreement that confirms all the details of your party. A signed agreement is required prior to your party date. A preview copy of the agreement is available here.


What if I need to cancel or reschedule the event?

You may cancel or reschedule up to 15 days prior to your event. If you request a refund, a $75 processing fee will apply. We cannot refund or reschedule parties within 14 days of the party date.


What if it rains?

In general, our party locations are available rain or shine. In rare circumstances, weather may require us to relocate your party to another area of Kidspace. Should this occur, we will refund any difference in price based on the cost of the replacement party area.


What if there is a Rose Bowl event?

Kidspace is located near the Rose Bowl in Pasadena’s Brookside Park, a public recreational area which hosts a variety of public events. The city and the Rose Bowl keep public calendars of events, and we encourage Party Hosts to refer to those calendars as their party date approaches. Typically, Brookside Park events are scheduled months in advance, and Kidspace plans our party offerings to avoid major impacts. In the unusual circumstance that a Brookside event forces Kidspace to close on your party date, Kidspace will make every effort to reschedule your group for the next possible, mutually agreeable date. Should no date be agreeable, we will refund your party cost in full.


Will I receive a refund for guests do not show up?

Your party reservation includes a private space and an allotment of admissions for the capacity of that space. Whether the space is full or not is up to you.


Do you provide an email invitation I can send to my guests?

Party invitations are not included in your package.


Am I allowed to tip the Kidspace staff?

Our staff cannot accept tips, but donations to the museum are very welcome. Kidspace is a 501(c)(3) nonprofit, and donations may be made here.

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