Privacy Policy
Effective Date: 10/11/2024
Kidspace Children’s Museum (“Kidspace,” “we,” or “us”) respects the privacy of individuals and groups who engage with us through this website or other online or offline services (“Services”).
This Privacy Policy describes how we collect, use, protect, and disclose your information. It also explains your rights regarding your data. Please read this Privacy Policy carefully. By continuing to use our Services, you acknowledge and agree to its terms.
Information We Collect
To provide the Services, we may collect information about you or your family when you, for example:
- Purchase tickets, memberships, or goods from us
- Attend a camp, class, program, or event
- Make a donation to us
- Contact us by phone, SMS, email, social media, or web form
- Participate in a focus group, survey, contest, or media event
We may collect the following types of information from you, including:
- Identifiers such as your name, title, organization name, email address, and postal address
- Payment or donation information, including credit or bank card details for transactions made with us
- Information that you directly provide as you use the Services, such as your age or the content of your communications with us
- Phone number, if you request to receive communications from us via phone call or SMS message. We will only send you SMS messages if you have provided explicit, opt-in consent to receive such messages. To opt out of receiving SMS messages from us, reply STOP to any message at any time.
Additionally, we may collect information about you by other means. Our websites, communication platforms, and service providers use cookies, pixels, web beacons, and similar technologies (“Cookies”) to collect information about your use of our Services (clicks, pages viewed, etc.) and your device (IP address, browser type, operating system, language, etc.). This information is used to improve our Services and to serve you with relevant content and advertising across the web. We may also collect demographic information about you personally or our audience in aggregate from third parties, such as partners or government agencies.
Why We Collect Your Information
We use your information for various purposes relating to our mission, including:
- To provide our Services (for example, to verify your membership)
- To provide you with information or customer service that you request (for example, if you phone us to change your tickets)
- With your consent, to contact you regarding our Services or subjects we think may interest you (for example, if you subscribe to our newsletter)
- To market or advertise our Services
- To solicit community and financial support
- To develop, improve, and report on our Services (for example, to analyze the use of and improve our website)
Privacy of Minors
Kidspace does not solicit personal information from minors without valid parental consent. If we become aware that we have inadvertently collected information about minors without parental consent, we will delete it as soon as reasonably possible.
How We Share Your Information
When necessary to perform our obligations to you (for example, to provide your membership benefits) or for our legitimate interests or obligations to others (for example, payment fraud prevention or regulatory compliance) or when we have your consent, we may share your information as follows:
- With service providers who perform services on our behalf, including for payment processing, marketing, fundraising, communications, or advertising
- To report on our services to partners, grant funders, or agencies
- In aggregated form (collected data from which all personal information has been removed) for any purpose
- If required to do so by a valid legal process, such as a search warrant, subpoena, statute or court order
- We will not sell or share your mobile phone number or your message consent preferences with third parties for their promotional or marketing purposes. To opt out of receiving SMS messages from us, reply STOP to any message at any time.
Your Rights and Controls
Depending on where you live, you may have the following rights regarding your personal information:
- Right to Know: You may request details about the personal information we collect, use, and share, including the categories of information and third parties with whom it is shared.
- Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You may opt-out of receiving marketing or promotional communications, including SMS messages, at any time. To opt out of receiving SMS messages from us, reply STOP to any message at any time.
- Right to Correct: If your personal information is inaccurate or incomplete, you may request that it be corrected.
- Right to Non-Discrimination: Exercising your privacy rights will not result in any form of discrimination, such as denial of services or different pricing.
We will consider and respond to all valid requests to exercise these rights. Please contact us with your request using the contact information below.
Managing Cookie Usage
A cookie is a small data file that stores information about your website usage on your mobile device or computer when you visit a website. We use cookies and similar technologies to recognize your device, improve your browsing experience, and monitor website traffic. Cookies may collect information such as your IP address, browser type, and usage patterns.
You can manage or block cookies through your browser settings. Please refer to your browser provider website or help menu for more information on managing cookies within your browser. For more information on how to manage cookies used to target advertising, please visit the opt-out programs of the Digital Advertising Alliance or the National Advertising Initiative. Some sites you visit may also provide their own links to various opt-out mechanisms.
Please be aware that deactivating cookies may prevent some portions of our online Services from functioning correctly.
Information Security
Kidspace uses a variety of security measures to protect the personal information provided to us from loss or misuse. However, no online, communication, or data storage service can be guaranteed to be entirely secure or error free. Please consider this when you share personal information with us.
International Visitors
Kidspace is located in the United States, and our Services are designed for visitors located in the United States. By using the Services from other regions of the world, you are transferring your information to the United States. Additionally, your information may be further processed or stored in other jurisdictions by our service providers. If you do not consent to the transfer, storage, or processing of your information, please do not use the Services from outside the United States.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal obligations. All updates will be posted here with the new effective date. If a change we make substantially alters your rights or obligations, we will make reasonable efforts to notify you, such as advising you by email that the policy has changed or by posting a notice on our website. By continuing to use our Services, you agree to the changes.
Contact Information
You may contact Kidspace at any time about our Privacy Policy using the address below.
Kidspace Children’s Museum
Attn: Privacy Administrator
480 N. Arroyo Blvd.
Pasadena, CA 91103
privacy@kidspacemuseum.org